Privacy Policy
This privacy policy outlines how Mochi uses and protects any information you provide when using this website. Mochi is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement.
Mochi may change this policy from time to time by updating this page. Please check this page periodically to ensure you are happy with any changes. This policy is effective from 05/19/2018.
What We Collect
We may collect the following information:
- Name
- Address
- Telephone number
- Email address
- Transaction information
- Credit card or debit card information
- Company history (in conjunction with new account setup)
- Business license or business verification
- We collect business verification because we are a B2B company and only ship to verified businesses. We keep these documents on file for our records.
- Contact information including email addresses, shipping and billing addresses for billing and shipping purposes.
- IP addresses for security measures related to your order and to validate at-risk orders.
- Demographic information such as postcode.
- Other information relevant to customer surveys and/or offers.
How We Use Your Information
We require this information to understand your needs and provide better service for the following reasons:
Credit card or debit card information is processed at the time of payment but is never stored on our premises. We use Authorize.net to process payments, and if you choose to keep a card on file, it is stored securely in Authorize.net’s vault.
Mochi may collect your personal information when you:
- Place an order from our website.
- Create an account.
- Return an item.
- Inquire about our products or services or contact customer service.
- Request our e-juice magazine.
- Sign up for our email updates or other promotional materials.
- Are referred to us through a marketing promotion.
Under no circumstances will we sell or give away your personal information. Any information we gain through community polls, surveys, cookies, or session tracking is used internally to improve your shopping experience. If you are on our mailing list and request to be removed, we will do so immediately.
How We Contact You
Emails: When you sign up with an account, you are automatically added to our email marketing list. We send promotional emails about new products and special offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by emailing us at support@mochi.com.
Cell Phone Texts: If your number is a mobile phone, you will receive texts confirming your order and special promotions. You can opt out by sending “Stop” at any time.
Research and Updates: We may contact you for market research, account updates, or about your orders. You may opt out of these communications by contacting customer support.
Security
We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard the information we collect online.
How We Use Cookies
Cookies are small files that help analyze web traffic or notify you when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences. We use cookies to obtain information about the products and information that interest our visitors. You can choose to accept or decline cookies through your browser settings.
Links to Other Websites
Our website may contain links to other sites of interest. However, we do not have control over those websites and cannot be responsible for the protection and privacy of any information you provide while visiting them. Exercise caution and review the privacy statements applicable to those sites.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information. You can opt out of marketing communications by clicking the unsubscribe link or emailing us with your preferences.
You may request details of the personal information we hold about you under the Data Protection Act 1998. To obtain a copy, please email us at support@mochi.com or contact us at:
Mochi
786-668-5516
If you believe any information we hold about you is incorrect or incomplete, please notify us at the above address, and we will promptly correct it.
Mochi will respond to inquiries or complaints within forty-five (45) days. If you feel our response is insufficient, please contact our Customer Service Department directly at support@mochi.com or via the address above.